Training

The 100 "best companies" provide an average of forty-three hours of training per year to every employee.
Source: Robert Half International, Gallup Organization

Training Series

The training series are broken into modules. Each module offered includes a Power Point lecture, video or presentation, printed materials, and a Power Point interactive final test. Employees completing all courses in the series receive a certificate of completion. All modules in the series are ninety-minutes in length with a ten-minute break and a twenty-minute final discussion period.

Health Care Dining Service Workbook for Employee Training

Sample downloads
Level 1 Employee Training: click here
Level 2 The Waitstaff: click here

Workbook Sample: The Dining Experience for the Non-Dining Service Staff: click here

Lyons ReadyCare Pureely Amazing with Puree Food Enhancer

We have great training videos with the "Chef Wisdom" series and it is a fun way for staff to learn. 

Free training reinforcement poster series
when you sign-up for on-site training classes!

Click here to see the posters

Must know details on getting through an inspection with advice and industry expertise. Click here or on the "Surviving Inspection" CD image to see the trailer video.

Culinary Arts Series

Resources of the Culinary Institute of America and our own experienced chefs support this culinary art series. Employees completing all of our specialized courses will receive a certificate of completion and a solid foundation in the culinary arts. This will give you the marketing edge in a very competitive industry.

Modules:

Knife Skills Treating knives with care keeping them sharp maintains safety and creates kitchen efficiency. Care and handling of knives Cutting and handling food Preparation prior to meal services	Cooking Techniques Baking Frying Sautéing Grilling
Creating the Culinary Classics White and Brown sauces Creamed and broth soups Preparation of dressings	Eat with your eyes, modifying the food correctly Purees and the levels of distinction Ground food and presentation
Spicing it up with less salt How to season food Creating appetizers Produce handling	Production Tool Kit Preparing for production Production sheets Production Meetings Production Planning Recipes and converting
Temperature retention techniques Keys to keeping hot food hot and cold food cold	The starchy situation How to handle pastas How to get the perfect potatoes every time The guide to perfect rice
Sanitation and food safety Handling of eggs Labeling and dating food Proper storage of food Equipment care and cleaning Developing a "Cleaning as you go" routine	Developing a fortified food program that works The goals and benefits of a fortified food program Working with building block recipes

Customer Service/ Wait Staff Series

   "The customer is our job, not an interruption of it." Jim Sullivan

This service series is supported by the resource Remarkable Service published by The Culinary Institute of America, the series entitled “Service that Sells” and "The Waiting Game". Our representatives bring their experience and expertise as directors in CCRC’s. They also bring experience in assisted living homes, restaurants, and long-term care facilities.

Modules:

First rule - The customer is always right Dealing with an irate customer Making the customer happy Basic principles of hospitality and service First impressions Greeting Knowledge Efficiency	First rule continued: Timing Flexibility Consistency Communication Trust Exceeding expectations
Preparation to order taking Making that great cup of coffee Details and more details Why you should taste the food Suggestive selling	Table set up and table clearing Side duties
Pre-meal meetings Planning for success	The art of napkin folding Flat designs Sculptured designs Designs to use in glass
Style of service/ Tea in the afternoon Special affairs set up Theme meals set up Buffet service	Grooming and sanitation Always look sharp Serving safe food

Food Safety & Sanitation Series


"Food Safety tops the list of training needs among non-commercial foodservice workers, according to the latest industry research. " Source: Food Service Director, November 2001

"The latest study from the Atlanta based Centers for Disease Control and Prevention estimates that food borne bacteria causes about 76 million illnesses, 325,000 hospitalizations and 1,800 deaths annually in the United States, most of which are due to food safety mistakes."

The resources from Serve Safe support this training series. Our Serve Safe educators’ experiences in the field bring this critical program to your business. Employees completing this series receive a certificate of completion.

Starting out with Food Safety
Cleaning and Sanitizing
Preparing, Cooking, and Serving
Purchasing, Receiving, and Storing
Ensuring Proper Personal Hygiene
Steps to Food safety
What is your sanitation program and what can you do
Egg Safety

The Highly Effective Manager Series     Are you ready for your next surprise inspection!

"Your Future Managers will come from many backgrounds , and many may start by simply "falling into" the field. but if you select those for whom "making it happen" is a real challenge, motivate them the freedom to initiate their own ideas and reward them with real responsibility ,you may find a budding Sam Walton among them."

   John Lawn, Editor-in -Chief, Food Management

This series addresses the day-to-day challenges of the dining service director. If you have a manager whose skills need to be enhanced or who need some direction from dining service professionals, this program is the answer for you. This specialized training can be in the form of lectures or a one-on-one developmental program. The educator will meet with you to understand your expectations and requirements of your mangers training and development. Our staff will work with you and your manager in developing a comprehensive plan to guide us during the training process. We are confident that you and your manager will see immediate and continued progress.

Series includes:

Planning to win Goal Setting Getting organized Understanding the Survey Process Organizing your office Developing job flows and routines that work

Prioritizing your work Setting kitchen up for sanitation success Evaluating employees Develop an effective orientation program Recruiting and retention Employee orientation program training

We will help you customize your dining services employee orientation program. By utilizing our experience in the hospitality industry, we will help you develop a program that will welcome the new employee, introduce the continued training process, excite and motivate the employee. Our mutual goal is to develop a strong core of employees and d to significantly reduce employee turnover. We understand that employee longevity and high employee retention make a major contribution to offering quality-dining services.

 

Training Resources

• Top quality management tools, products and systems proven to get results.
• Wayne Toczek or one of Innovations Services associates have the program you and your staff need.

Wayne has presented for many organizations including the following:

Sysco : Cleveland 06 . Louisville KY 08.and Central Ohio 09
US Food Cincinnati
Northern Hasserot Annual Food show 08,09

Indiana Health Care Association 07
Michigan Health care Association 08
Ohio Healthcare Association 03,04 Thank you note, Thank you note
Ohio Assisted Living 05

DMA : Virginia Annual Meeting 08
DMA Mid West [Cleveland]07
DMA State of Ohio Fall Workshop 09

Legacy Healthcare 07

Cynthia Chow and Associates Annual meeting 08.,,09

Contact Innovations Services about your next event. We have the right speaker with a great topic to provide needed programming for your attendees.